​What are your office hours?
Our trading hours are from 9am - 5pm Monday to Friday. On weekends we are normally out and about on deliveries and we may not answer right away, however please leave a message and we will get back to you as fast as we can. Alternatively please text or email us with your enquiry.

How do I make a booking?
Making a booking is easy! Your can book through this page in the contact tab or our Facebook page, Or you can phone us direct on 0428 385 656, or email us at enterflatable@outlook.com and one of our friendly staff will be happy to help you organise and plan your special event.

How much notice is required when making a booking?
You can book 24hrs ahead of date of delivery with Enterflatable by calling our office on 0428 385 656. However, we do suggest you book as far ahead as possible of date of event, this enables the availability of castle of your choice.

Our castles are available 7 days a week, all year round including Public Holidays (Additional Charges Applicable).

How much does it cost?
At Enterflatable we promise to give you great service, value and a great price! Our products vary in price in terms of size and duration of the hire.

Can I hire a castle overnight?
Yes, as long as the inflatable is in a secure yard (i.e. fenced) with no loose animals in the yard overnight we will leave it with you overnight. If unit is switched off / deflated off at the end of the night an additional fee minimum of $250 will incur

Overnight hire is for when you require a finish time later than specified above (i.e. party/event finishes after 7pm). We don't work this late as we have long enough days as it is and the castles are extra hard work in the dark.

Overnight hires require customers to have sufficient lighting to make the castle safe for use.

When and how do I pay?
Upon booking a $50 deposit is required within 48 hours of making a booking and receiving an invoice. If you do not meet this obligation, then your booking may be cancelled. You can pay by direct debit into our bank account 5 days prior to day of hire. You can pay by CASH or EFTPOS on the day of hire to our driver upon delivery. However, we DO NOT ACCEPT business or personal cheques on the day of hire. Deposits is required within 48 hours of making a booking unless this has been specifically stated. If you do not meet this obligation, then your booking may be cancelled.

Please understand that if you have booked an item it stops it from being able to be hired elsewhere. It can also stop us from taking other bookings as you're booking slot has been taken and we are generally running at full capacity. We do book out a lot so if you cancel due to a change of mind you have more than likely cost us another job or two and hence will need to be charged the price of your booking.

Cancellation Policy?
Should you need to cancel your jumping castle with us, please advise our office staff as soon as possible. Your $50 deposit is non-refundable. This deposit is only ever refunded if the weather causes the booking to be cancelled prior to loading up for the job.

Can Enterflatable cancel my booking?
Yes, we have the right to cancel your booking should you not meet our obligations. Abusive language or threatening behaviour towards our staff will not be tolerated. If you are deemed to be behaving inappropriately your booking will be automatically cancelled and you will be reported to the police.

Weather Cancellations:
We will call you prior to delivery to discuss possible cancellation/postponing. If there is only light rain it will be fine to set up the castle. We reserve the right to cancel, if in our opinion, if the weather is not suitable.

Bookings cancelled due to severe weather (either by you or us) will have a credit held by us to use at a later date. Please note bookings where the staff have left our warehouse will not be credited as we have costs to cover. The weather is out of all of our control and an important factor when using inflatables. We will advise of the forecast at least the day prior to hire and this is when bookings can be cancelled/altered.

In instances where we have advised of the forecast and the customer wishes to proceed, and the equipment does not end up being utilized during hire there will be no credit. We give ample opportunity to cancel or postpone prior to this time and once we have loaded up and got on site, the job is considered done as it costs us in wages, the equipment not being available, equipment getting wet in transport, not being able to be hired indoors etc.

What happens in extreme weather?
We want all of our customers to enjoy the fun of our inflatable and amusement rides, however, if we don’t feel your guests will be safe, we may cancel your booking. This is a very last resort and we ensure that all other options have been explored before doing so.

In cases of heavy rain or high winds we reserve the right to cancel your inflatable. A lot of our inflatables are fitted with roofs and most can withstand slight rain. If winds are over 25km an hour we must cancel the booking regardless of the weather. Obviously, we never want this to be the case and can generally work around the weather. If in extreme circumstances we have to cancel we will give a credit to use at a later date.

Cancellations for any other reason:
Bookings cancelled due to weather (either by you or you) please see the above.. This includes last minute cancellations based on weather with minimal notice. The weather is out of all our control and an important factor when using inflatables. If we need to cancel and we have begun to setup the booking will be charged in full.

If you cancel a booking for any other reason you will incur:

Minimum of two weeks notice deposit not refunded and 5% of the booking total may be charged.

Less than 1-week notice, deposit not refunded and full booking may be charged.

Less than 72 hours’ notice, full booking will be charged.

Please understand that if you have booked an item it stops it from being able to be hired elsewhere. It can also stop us from taking other bookings as you're booking slot has been taken and we are generally running at full capacity. We do book out a lot so if you cancel due to a change of mind you have more than likely cost us another job or two and hence will need to be charged the price of your booking.

Booking Alterations:
If equipment needs to be changed due to weather, access, set up space or any other reason we reserve the right to charge the amount of the original hire equipment even if the booking has been altered to a lower cost inflatable. Why? We still lose out on the original hire and most of the time need to reload runs, job sheets etc which is more work which costs wages. Sometimes we will apply a credit for the difference for future bookings to make up for.

Are there any hidden or extra charges?
If you would like to book for any Public Holiday Period (Christmas Eve, New Years Eve, etc) including but not limited to New Years, Australia Day, Easter, Christmas, etc additional charges are applicable (upon owners discretion). Should you not wish to adhere to these extra charges, please try another date.

What happens if the castle cannot be set up on the day of hire?
If we are unable to set up the inflatable due to: not having the required access or space, the area being unsuitable due to its surface type (which has not been advised), the area having a slope which would make set up unsafe, having to go up or down stairs, not having the required amount of space to set up with appropriate clearance or for ANY other reason which is out of our control and specified on the confirmation email, over the phone or is general common sense: the full amount of the hire can be charged.

All our site requirements are mentioned specifically on the confirmation email and on our website for each item. The last thing we want is to have to not go ahead with the booking. Please understand that it not only cost us the time loading up, driving to the job etc but also means we may have been unable to take other bookings due to having the booking locked in at a specific time and place.

Whilst this is a rare occurrence due to outlining what you need to have a castle, please respect safety will come first above all else.

Where can I put the jumping castle?
Just about anywhere! There must be plenty of room and entry access. We can set up in front yards, back yards, at a Hall, schools, clubs, or at a friend’s house.

If you prefer to use the local park, permission and availability must be obtained directly from Council prior to day of hire.

What surface can the jumping castle be setup on?
The jumping castle can go on grass as long as the area is clear, level and flat. It’s a good idea to have a prearranged site for your castle according to the required area space.
We will not setup on rocks, gravel or any roadbase like material surfaces.

How long does it take to setup the jumping castle?
Not long at all. It takes around 10 – 15 minutes to set up the jumping castle, depending on the site and the type of access. We set up the castle before the requested hire time starts and it will be taken down soon after the requested hire time concludes. Access is the biggest factor in the time it takes, the clearer the access the quicker we are.

How much is delivery?
We deliver for free within the Mackay area. Suburbs outside Mackay incur a delivery fee.

Can I move the jumping castle after it is setup?
No. YOU MUST NOT MOVE OR ALTER THE ENTERFLATABLE EQUIPMENT. If you have any concerns, please evacuate the castle, switch off the power (if safe to do so), and call us immediately.

Is power required?
All jumping castles can be inflated using a normal household power supply 240volt. The jumping castles must be set up within 25m of power supply. We are unable to double up extension cords or use double adaptors or power boards. If this is not possible, or you are having your party in a park then we can supply a petrol powered generator (additional fees apply).

Why are Enterflatable's inflatables so safe?
At Enterflatable all of our equipment is the best in the industry, seriously! We prefer something high quality that lasts and we take very good care of our castles cleaning/ inspecting them in between hires.

Enterflatable complies with all Qld WH&S rules and regulations. All electrical equipment are tested and tagged by a professional Electrician and we have logbooks for each and every unit. Our equipment meet and surpass the requirements of the Australian Standard 3533, which is the most comprehensive standard worldwide.

On top of all of this, we as people are hugely safety orientated having our own children. We will go above and beyond to be 100% satisfied with the safe installation of our jumping castles so your children and you can enjoy our castles to the absolute fullest whilst feeling every measure possible has been taken to ensure a safe and happy hire.

Do you secure your jumping castles?
All inflatable equipment must be restrained to ensure the safety of patrons. In QLD pegs should be no less than 300mm in length and a minimum thickness of 10mm, we ensure all pegs used, meet this standard in order to keep your family safe. It is these little elements that can make the difference between a fun and safe event and one that goes astray.

Do you have Insurance?
Yes, Enterflatable has full $20 million Public Liability Insurance, and has an outstanding safety record. We are covered for all types of events from backyard parties, corporate events, social parties and fundraising events. We would be happy to show you a copy of our Certificate of Currency.

Who is liable during the hire?
In terms of the castle being set up safely and fit for operation we are: that's our job! In terms of how the kids use the castle it is up to the hirer who has been instructed by us on the safe use of the castle. Just like it is the driver of a rental cars responsibility to drive it carefully. .

Does someone need to supervise the jumping castle?
Yes. Safety is our priority! We take every precaution we can to ensure the safety of you and your children. For the safety of the children a responsible adult over 18 years of age must supervise the jumping castle at all times. A safety demonstration will be shown to you on the operating instructions of the jumping castle on the day of the hire.

Do you have staff to supervise the jumping castle?
If you require, a staff member from Enterflatable to supervise the children for an additional fees, per attendant (minimum of 2 hours). This service depends on the availability of a staff member. Public Holidays incur an extra surcharge.

What if I don’t have the space required to set up a castle?
We suggest places such as your local community centre, church, halls, school, public parks or even a friend’s house as possible places to have your birthday party and fit the castle in. Our castles can go indoors in such places with very high ceilings. They are generally quite easy to get booked in and only cost a small fee to hire. Can often save a huge clean up after as well!

Zero Tolerance Policy

Abusive language or threatening behaviour towards our staff will not be tolerated. If you are deemed to be behaving inappropriately your booking will be automatically cancelled and you will be reported to the police.

We are doing our very best to accommodate our customers.